Many people may be most familiar with Ferguson as being a leader in the residential and commercial wholesale plumbing industry. Professional designers, builders, architects, and homeowners have now discovered Ferguson’s incredible lighting and appliance lines. Ferguson offers the finest in selection, service, and satisfaction. With locations in Chattanooga, Cleveland, and Dalton, a Ferguson showroom is nearby, and experienced sales associates provide assistance in every aspect of the job, large or small.
A division of Wolseley, an international leader in the industry with 79,000 employees and 5,000 branch locations in 27 countries, Ferguson customers benefit from a relationship with the world’s largest specialist trade distributor of plumbing and heating products to professional contractors and a leading supplier of building materials in North America, the United Kingdom, and continental Europe. At the point of sale, the buyer gains access to a range of products and support which can only be provided by a truly international business partner.
Founded in 1953, Ferguson itself is the largest distributor of plumbing supplies, pipes, valves, and fittings in the United States, the third largest company in the waterworks industry, and the third largest distributor of heating and cooling equipment. The company operates approximately 1,400 service centers in all 50 states, the District of Columbia, Puerto Rico, the Caribbean, and Mexico. Philanthropically, Ferguson is a national sponsor of the United Way and is the preferred vendor of Habitat for Humanity.
Henry Fairley, President and General Manager of the local operation, opened the Ferguson location in Chattanooga in 1988. Twenty years later, his vision of excellence has produced tremendous results. Thousands of customers in Southeast Tennessee and North Georgia have discovered the Ferguson advantage.
“Ferguson has the best products and people in the industry,” relates Chattanooga Showroom Manager Jeff Cochran. “Our friendly, knowledgeable, and professional associates are constantly being trained on the latest products and advances in the industry. Having one of the country’s largest distribution networks is a huge advantage for a Ferguson customer. Having the correct products delivered on time every time is very important to us and our customers. Ferguson has distribution centers across the country. The Chattanooga branch is serviced by the distribution center in Fort Payne, Alabama, that has over one million square feet of distribution space. We can have almost any item the next day if it is not in local stock.”
Making the finest brand names available to customers is an ongoing commitment at Ferguson, and the selection is second to none. Among the top lines on display are Sub Zero, Wolf, Viking, Thermador, Bosch, Asko, Kitchen Aid, Whirlpool, Jennair, Maytag, Kohler, Lefroy Brooks, Duravit, Le Bijou, De Rose, Herbeau, Rohl, Blanco, Elkay, Grohe, Hansgrohe, Dornbracht, Minka, Schonbeck, Metropolitan, Quiozel, Elk, Corbett, and many more.
“We have just completed a remodeling and relocation of our existing offices and counter areas and are currently constructing a new state of the art showroom in Chattanooga with over 10,000 square feet and all the top product lines,” notes Cochran. “Ferguson has access to almost all major top quality lines from appliances, plumbing, and lighting to commercial, industrial, and waterworks needs. Having choices makes a difference, and having high quality professional people to assist you in your selections ensures a positive experience every time. From the professional contractor to the first time home builder, we’ve got you covered!”
Ferguson Chattanooga will soon have an automated warehouse system for superior inventory control and even greater assurance to the customer that the company can deliver the perfect item to fill virtually any residential or commercial need. Offering customers personal service and taking time to provide detailed information on various options makes visiting Ferguson both a pleasant and convenient experience.
“Customers can certainly draw upon the knowledge and training of our associates,” adds Cochran. “The typical Ferguson associate would be a professional person with a strong desire to ‘wow’ the customer and create customer loyalty by going above and beyond what would normally be expected of them by a customer. We sell to the general public and strive to provide the same level of memorable customer service that we provide to our professional customers. Individuals are always welcome, and appointments are recommended for consultations for larger projects such as new homes and remodeling.”
To experience the outstanding customer service and extensive array of products available at Ferguson, visit online at www.ferguson.com or stop by one of three convenient area locations at 4100 Amnicola Highway, Chattanooga, phone (423) 629-1755; 3375 Old Tasso Road Northeast, Cleveland, phone (423) 472-5441; or 525 Benjamin Way, Dalton, phone (706) 217-1850.